Standard report definition reports

Standard report definition reports in the pyCaseMetrics, pyOpenCases, pyServiceLevelPerformance, and pyStepPerformance categories provide information about open and resolved cases, historical views of step performance, and service-level agreement (SLA) status.

The following categories and standard reports are available:

• Case Metrics (pyCaseMetrics)

• Case volume – (Work-.pyArrivalsPastEightWeeksIC) For the last seven days, provides the cases created per day grouped by case type.

• Time per stage – (Work-.pyPipelineCompletedByClass) Provides a stacked bar chart of resolved cases by stage with the length of the bar representing the length of time.

• Open Cases (pyOpenCases)

• Open case timeliness – (Work-.pyAgeOpenByClass) Provides the case-level SLAstatus for open cases.

• Service Level Performance (pyServiceLevelPerformance)

• Open step timeliness – (Assign-Worklist-.pyAgeByWorklistTask) Provides the assignment SLA status grouped by assignment.

• User timeliness – (Assign-Worklist-.pyAgeByAssigneeByWorkType) Provides the assignment SLA status grouped by user.

• Step Performance (pyStepPerformance)

• Goals and deadlines by step – (History-Work-.pyAgeByFlowAssignment) Provides the SLA status grouped by assignment.

• Step duration – (History-Work-.pyTaskPerformance) Provides a historical view of the time it took a user to complete a step.

• Time spent in step – (History-Work-.pyTaskDuration) Provides a historical view of the time spent on a particular step.